At Hair Secrets Store, we are committed to delivering our luxury hair pieces and products with exceptional care, reliability, and professionalism—both locally and internationally. This policy outlines our transportation, delivery, and shipping terms.

1. DOMESTIC (NATIONAL) DELIVERY POLICY

Within Kampala

• Free delivery applies within a 5km radius of Central Kampala.

• Estimated delivery time: 1–2 business days after dispatch.

Outside Central Kampala / Upcountry Deliveries

• Delivery is available nationwide.

• Transportation costs are borne by the client and will be communicated prior to dispatch.

• Delivery timelines vary based on location and courier availability.

2. INTERNATIONAL SHIPPING POLICY

We ship internationally with trusted global courier partners to ensure secure and timely delivery.

3. ORDER PROCESSING TIMES

Processing time includes quality control, customization (where applicable), packaging, and logistics coordination.

• Ready-to-Ship Items:
  10–17 business days

• Customized Units:
  15–30 business days

Please note that processing time is separate from shipping time.

4. ESTIMATED DELIVERY TIMEFRAMES

Delivery timelines depend on destination and selected shipping method:

Region / Method

Estimated Delivery Time

Within Kampala (Free, 5km radius)

1–2 business days

Standard East Africa Shipping

4–7 business days

International Standard Shipping

7–15 business days

International Express (DHL)

2–7 business days

International Express (FedEx / UPS)

6–12 business days

Delivery times may vary due to customs clearance, public holidays, or unforeseen logistics delays.

5. SHIPPING PARTNERS

Hair Secrets Store exclusively ships through the following certified couriers:

• DHL

• FedEx

• UPS

Once your order has been dispatched, tracking details will be shared via email or WhatsApp for real-time shipment monitoring.

6. IMPORTANT NOTES

• All shipping fees are non-refundable.

• Hair Secrets Store is not liable for delays caused by customs, courier disruptions, or force majeure events.

• Clients are responsible for ensuring accurate delivery details at the time of order placement.

For inquiries or assistance, please contact:
📞 0700 775 278
📧 info@hairsecretsstore.co
🌐 hairsecretsstore.co